# CTI Innovation

> Help center and documentation for CTI Innovation

## FAQ
- Q: I have Cisco HCS Contract for UCCX. Will you be able to support our organization?
  A: Short answer is yes. However it depends on what kind of contract you have with your current service provider. If you have admin and OS access to Cisco UC applications we can certainly support you. If you do not have admin access we will have to co-ordinate with your existing provider.

- Q: We are facing issues with existing Service Provider for Call Quality with our hosted Cisco solution. Are you able to help?
  A: Yes it is very common for customers to face call quality issues, Contact Center issues with hosted solutions due to various factors. We have helped quite a few customers resolve these issues. Please get in touch with our team.

- Q: Do you support all Cisco Collaboration Applications?
  A: Yes we have extensive experience supporting all Cisco UC / Collaboration applications. We also work with multiple Solution Plus partners in the Cisco Program, have our own custom built applications which work with Cisco API's.

- Q: We have a relationship with a Cisco reseller. Can we still work with you for services but procure the product from our reseller?
  A: Absolutely! In fact we partner with multiple Cisco resellers who outsource Cisco Collaboration services to us.

- Q: Can you help with a Global Contact Centre Project?
  A: Yes we have experience designing and deploying Cloud based highly customized contact centre deployments. From Number provisioning to high degree of Omni Channel customization and on going management we offer a very comprehensive Contact Center Consulting and Delivery.

## Search
For specific questions, search: https://app.helpshelf.com/help/cti-innovation/search?q={query}

## AI Agent Access
- [Full product context](https://app.helpshelf.com/help/cti-innovation/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable
- MCP endpoint: https://app.helpshelf.com/api/mcp/cde6f3fcd1aa (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context
  Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types.
- [MCP server card](https://app.helpshelf.com/help/cti-innovation/.well-known/mcp/server-card.json): machine-readable description of the endpoint above
- [Agent skills](https://app.helpshelf.com/help/cti-innovation/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill
- Markdown: any article URL returns Markdown when requested with `Accept: text/markdown`
AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.