# Darlington and Exped Socks > Help center and documentation for Darlington and Exped Socks ## FAQ - Q: How can I track my order? A: You will receive a shipping confirmation SMS sent by our shipping partner(s) with tracking information as soon as your order ships. - Q: What brands do you offer for sale? A: We offer our proprietary brands Darlington and Exped at the best possible price point and availability on this website. - Q: How much do you charge for shipping? A: Shipping Fee Within Metro Manila: Flat Rate of PhP 80.00 Outside Metro Manila: Flat Rate of 200.00 Free shipping for orders worth *PhP 2,000.00 and above *after discounts if applicable - Q: How can I be updated of the latest promos? A: Feel free to join our mailing list by typing in your email address in the lower portion of the website. By providing us with your email address, you acknowledge that Dowi Hosiery Mills may send you marketing content, promos via email or SMS. - Q: What are the modes of payment available for online purchase? A: We accept the following modes of payment for customers: Cash on delivery (COD) GCash GrabPay PayPal VISA / Mastercard - Q: Do you ship abroad? A: As of now, we can only ship nationwide within the Philippines via the website’s checkout process. For special orders outside the Philippines, kindly contact us so we can get in touch with you and figure something out. - Q: Do you accept bulk orders? A: For bulk orders, kindly message us at dowihosiery.com/bulk-orders/ and we’ll have a customer service representative contact you at the soonest possible time. - Q: Can I make changes to my order after it has been placed? A: We aim to process and ship orders as quickly as possible. In most cases, your order will be lined up for packaging right away. Therefore your order is considered final once the checkout process has been completed. - Q: Do you allow returns / refunds? A: Due to the nature of our products and for hygienic purposes, we do not allow returns / refunds due to change of mind or if there are issues with the sizing. But we do allow returns / refunds within 7 days of receipt if our products are deemed to have any substantial factory defects. (given that i - Q: When can I expect my order to arrive? A: Please allow us 1-2 working days to process your order. From there, we will have it shipped through our partner courier as soon as possible. Best to expect 2-5 days shipping time in Luzon and 5-7 days shipping time in VisMin and/or longer especially when ECQ are enforced in affected areas of deli - Q: What if an item I want is out-of-stock? A: We regularly re-stock and re-supply our products. So while waiting, you may add a product that you want in your account’s wishlist – which you can return to anytime and check if that item has been made available. - Q: Is it safe to use my credit card on your site? A: Our online checkout system is encrypted with top-of-the-line security software by PayMongo. So you may shop with confidence knowing that our site is secure. ## Search For specific questions, search: https://app.helpshelf.com/help/dowi-hosiery/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/dowi-hosiery/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/3e68bb5e0829 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/dowi-hosiery/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/dowi-hosiery/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.