# Introwise > Help center and documentation for Introwise ## FAQ - Q: How can I get support? A: Our team is here to help you on every step of the way. Whether you are just looking to start using Introwise, or a current customer, it easy to get in touch with us: - [Email us]{contact@introwise.com) - Use the website chat by clicking on a bubble in the right bottom corner - Or send us a mess - Q: Does Introwise support group sessions? A: Yes, Introwise supports group sessions and webinars with up to 42 participants. Participants purchase the spots in a group session individually and receive a unique link to join the session. Introwise processes payments from all participants and pays them out to your bank account. - Q: Can I use Introwise if I don’t have a website? A: Absolutely! You can use the Introwise booking page as your business website. You can choose your own short URL to match your branding and share it directly with your existing clients or on your social media. Introwise booking pages are optimized for conversion and are SEO-friendly. They even come wi - Q: How does personal sessions scheduling work? A: Introwise personal sessions allow your clients to easily book time slots with you during the time you are available. It saves you and your clients from back-and-forth messaging trying to find a time that works for you both. To use personal sessions scheduling, simply add a desired duration and a - Q: How good is the video call quality? A: Our video calling solution is using the best-in-class cloud infrastructure to deliver HD video quality with minimal latencies. We also automatically manage the call quality on poor connections to deliver stutter-free audio for all participants. For experts, we recommend using a laptop or a deskto - Q: How do clients book a personal session with me? A: The clients instantly see all your available services and the time slots available for booking directly on your Booking page. To book a service they simply choose a time slot that works for them, provide their contact information and payment details and book a session with you with just one click. C - Q: Will my clients receive a payment receipt? A: Introwise automatically sends payment receipts to your clients for each booked session. The receipt contains the information about the session, the session date and which card (last 4 digits) was used for the payment. - Q: How will I receive payments? A: Introwise charges your clients’ credit cards and after deducting payment processing fees and Introwise platform fees the funds are immediately posted to your Stripe account. Stripe processes payouts directly to your linked bank account daily and pays out earnings received 2 to 7 days prior. For exam - Q: Save 10% off this deal right now! A: Hey Sumo-ling! Are you an AppSumo Plus member yet? What are you waiting for? [Click here](https://group.appsumo.com/o0jx8q) to learn more and start saving today! - Q: How does Introwise video calling work? A: Video calls happen directly on Introwise and no additional software is needed. To connect clients need to open the unique link in the email confirmation from their laptop, desktop, phone or tablet.. For the best experience we recommend using the following browsers: - Windows, Mac and Linux dev - Q: Can people on the call chat with each other? A: Introwise video calls come with a built-in text chat. All participants can use it to ask questions or communicate if they are having internet connection issues. - Q: Can my clients add a note with their booking request? A: Yes, clients can add an optional message to their booking. This message will be sent to you in an email notification and displayed on your Dashboard as well. - Q: Who is Introwise for? A: Introwise is a platform that helps everyday experts to easily allow their clients to schedule and pay for video calls online. Coaches, consultants, social media influencers, freelancers, media personalities and field experts can monetize their time with paid personal and group sessions. No matter - Q: Does Introwise send email notifications or calendar invites? A: When a session is booked both the client and the expert receive an email notification. The email contains the information about the session, a unique link to join the session and a calendar invite to add the session to Google Calendar, Outlook, Apple Calendar and others. - Q: Can I cancel my session? A: Experts can cancel a session at any time from the dashboard with an optional cancellation message to their clients. The client who booked the session, or all the participants of the group session, will receive the cancellation email. Any payments made for the session will be refunded, or if the clie - Q: Is your payment solution secure? A: We partner with Stripe to securely process card transactions from your clients and payouts to your local bank account. Stripe is a major online payment gateway that is trusted by global businesses such as Booking.com, lyft, Uber, Kickstarter, Slack and many others. Introwise website is served thr - Q: Is there a dashboard to keep track of my clients and sessions? A: In addition to sending you email notifications for each booking, Introwise offers a dashboard with all your future and past sessions. There you can see all your bookings with messages you have received from your clients and check your total earnings for each session. You can join your upcoming sessi - Q: How is it different from using Zoom/Meet/PayPal/Venmo? A: Compared to manually managing your calendar, scheduling meetings, accepting payments and keeping track of clients, Introwise can easily save you up to six hours of manual administrative work per week. Moreover, Introwise helps you to earn even more with your time: - Get more bookings with our - Q: What is the Stripe payment processing fee? A: Stripe payment processing fees vary based on the country of your Stripe account and on the country of credit/debit card used for the payment. - US: accepting domestic cards 2.9% + $0.30, international cards 3.9% + $0.30 from each payment - Canada: accepting domestic cards 2.9% + C$0.30, internat - Q: Do I need to have an existing Stripe account? A: You don’t need to have an existing account, Introwise is integrated directly with Stripe and we will create an account for you during the onboarding. If you wish to use your own account please contact our support team. - Q: I’m not tech-savvy, can someone help me? A: We have built Introwise to be easy to use for everyone and you can get your booking page up and running in just 10 mins. Our support team is always available to help you along the way or do a guided setup together. Just get in touch with us - we are happy to help! - Q: Can I offer multiple services to my clients? A: Yes, you can add multiple services, each with its own duration, price, title, and an optional description. All of your services are immediately available to book on your booking page and Introwise automatically divides your available time into slots for each service. - Q: Does Introwise video calling support screen sharing? A: Yes, including dual screen sharing. Clients and experts connecting from Windows, Mac and Linux devices can share their screen with other call participants. Introwise supports sharing individual browser tabs, individual windows, or the whole screen. Dual screen sharing allows two participants on t - Q: What payment options are available to my clients? A: Clients can pay with a credit or debit card of their choice during the booking process. We support major international card brands, such as Visa, MasterCard and American Express for both debit and credit transactions. ## Search For specific questions, search: https://app.helpshelf.com/help/introwise/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/introwise/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/c92caaf89118 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/introwise/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/introwise/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.