# Kathy Keats > Help center and documentation for Kathy Keats ## FAQ - Q: Didn't receive email A: 1. First, check your junk/spam folder. (However, please keep in mind an email can take 15 minutes to arrive.) 2. Try adding kathy@kathykeats.com to your contacts. 3. Whitelist kathy@kathykeats.com [Don't know how to whitelist an email?](https://kathy-keats.helpshelf.co/content/whitelist-an-ema - Q: Forgot Password A: If you forgot your password, click on the Forgot Password under the Login screen. You will be sent an email to reset your password. Please note: occasionally you will be sent back to the home screen of the website. Either try accessing a product or try the process again. You may need to clear yo - Q: Change Password A: You can change your password by clicking on your picture (or the generic avatar) at the top right. Once you have logged in, clicking on your avatar again will give you a list of options. Click on Settings. Underneath your basic information, you will find the area to change your password. - Q: How To Log In A: You can log in by clicking on your picture (or the generic avatar in the circle) at the top right of the screen. Enter your email address and password. Or you can login here: [KathyKeats.com Login](https://www.kathykeats.com/login) *(Please note: If you can't find what you are looking for, you ma - Q: Whitelist an Email A: With today's aggressive spam filters, whitelisting an email makes sure the emails you want make it to your inbox. Aweber has a great article on how to whitelist an email, no matter what service you use. The link is here: [How to Whitelist an Email](https://help.aweber.com/hc/en-us/articles/20402 - Q: Change Email Notification Settings A: Depending on the courses/communities you are a part of, you may receive email notifications. If you would like to get notified (or NOT get notified), follow these steps: Log in at: [KathyKeats.com](https://www.kathykeats.com/login) Click on your avatar at the top right of the screen. (This will - Q: Credit Card Declined A: If your credit card is declined and you know it shouldn't be, chances are you have an overzealous credit card provider blocking the transaction because they think I'm a super-cyber hacker attempting to take over the world. :) A simple call to your credit card provider to clear up the fact that I - Q: Update Credit Card Info A: If you are already a member, follow these steps to update your credit card information: 1. Sign in here: [KathyKeats.com Login](https://www.kathykeats.com/login) 2. Click on your profile picture at the top right (or the avatar if you don't have a picture showing). 3. Click on Settings in th ## Search For specific questions, search: https://app.helpshelf.com/help/kathy-keats/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/kathy-keats/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/31042990327b (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/kathy-keats/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/kathy-keats/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.