# KinoLounge

> Help center and documentation for KinoLounge

## FAQ
- Q: Why does video playback stall or not play smoothly?
  A: If your internet connection is poor or inconsistent you may experience problems during playback.

And sometimes there could be too many browser tabs open taking up other resources that slow the viewing experience. Try closing down other programs/tabs.

- Q: Do you have an iPhone/ iPad/ AppleTV / Android device app?
  A: They are ready!

For iPhones / iPads / Apple TV:
[Apple Store](https://apps.apple.com/us/app/kinolounge-by-shaw-theatres/id1526105063)

For Android devices:
[Google Play Store](https://play.google.com/store/apps/details?id=com.shift72.shaw.kinolounge)

- Q: What happens if I forget my password?
  A: Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

- Q: Video quality is sometimes sharp, sometimes a little blur or pixeled. Why?
  A: We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. 

For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

- Q: I can’t stream any of the content, what’s going on?
  A: Check your minimum system requirements above. We recommend that you update to the latest version of your browser.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable

- Q: What are the system requirements?
  A: You can watch on PCs running Windows 7+, Intel-based Macs running macOS10.12+. 

You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements if you search too.

[Macs](https://kinolounge.helpshelf.co/content/what-are-the-requirement

- Q: What are the requirements for Mac computers?
  A: MacOS 10.12 or later.

We will now only support Safari for MacOS based computers for content security. We recommend using the latest version of your browser as earlier versions may not be supported.

You will need a stable broadband or fibre internet connection - dial up will not work.

For iO

- Q: When can I watch a film?
  A: Thanks for renting a movie with us.

You can wait up to 14 days (rental period) to start to watch your movie content from the day of release or purchase, (which ever is later).

E.g. Movie Fantastic is released on 8 July.

1. You purchased it before the 8 July, the 14 days countdown start from

- Q: Is that price in USD?
  A: No, that's SGD, Singapore Dollars listed.

- Q: How do I use my promo code?
  A: If you have received a promo code, you have to use it within it's conditions; for example it's valid period or limited numbers of usage.
![Where to put my promo code?](https://media.publit.io/file/q_100,w_300/KinoLounge_PromoCode.gif)

- Q: What are the requirements for Windows computers?
  A: Windows 7, Windows 8.1 or Windows 10

Google Chrome, Microsoft Edge and Brave browsers are currently supported. We recommend using the latest version of your browser as earlier versions may not be supported.

Firefox and Internet Explorer on Windows are no longer supported.

You will need a br

- Q: Advance Ticket purchase/sales
  A: Like the cinemas, you can purchase your movies ahead of time and only be able to watch them when they are released 'in-cinema'.

Do look out for early bird promo codes, sometimes given out by our partners :)

## Search
For specific questions, search: https://app.helpshelf.com/help/kinolounge/search?q={query}

## AI Agent Access
- [Full product context](https://app.helpshelf.com/help/kinolounge/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable
- MCP endpoint: https://app.helpshelf.com/api/mcp/7f46c1c38bc1 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context
  Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types.
- [MCP server card](https://app.helpshelf.com/help/kinolounge/.well-known/mcp/server-card.json): machine-readable description of the endpoint above
- [Agent skills](https://app.helpshelf.com/help/kinolounge/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill
- Markdown: any article URL returns Markdown when requested with `Accept: text/markdown`
AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.