# Median > Help center and documentation for Median ## FAQ - Q: What is Cobrowsing? A: Cobrowsing is when two or more people browse and interact with the same webpage at the same time. When a Cobrowsing session is launched, typically there is a host and one or more participants. When a participant joins a host's session, the participant can then see everything the host sees and eve - Q: Does Median store any of this screen sharing information? A: Nope. Median does not collect or save any screen sharing data. Screen sharing information is transmitted in real-time, and the contents of screen sharing sessions are NOT recorded for later use. - Q: What chat providers can I use Median with? A: Median currently integrates with LiveChat, Olark, Intercom, Zendesk Chat, Tawk.to, SnapEngage, Kustomer, Drift, Chatra, HelpScout, Chat Beacon, Re:amaze, and Slaask. If you use something different, let us know, we would love to chat. - Q: Cobrowsing vs Screen Share A: Cobrowsing and Screen Share act similar but are two completely different technologies. ‍ Most screen sharing software requires an install and uses video to stream a live feed of a users session to participants in a meeting room. Cobrowsing software on the other hand does NOT use video, instead it - Q: How does Median work? A: Median is a JavaScript application that once installed on a website collects static and dynamic data based on a website visitors session and passes that data via a secure server environment to be presented in a viewer for an agent to interpret and interact with. In short, Median allows agents to - Q: Will Median slow my site down or otherwise affect my site's performance? A: Absolutely not -- Median is designed to load after your page loads. We pride ourselves on making our product as lightweight as absolutely possible. Median won't change or affect the performance of your website, and our snippet is only 10% or less of the size of most common chat providers. - Q: Do I have to use a chat tool to use Median? A: Absolutely not! Median works with or without your chat provider. Median has a built-in dashboard allowing you to view your site's users and visitors in real-time. We have a powerful API integrations allowing you to get Cobrowsing information no matter what tool you use. - Q: Is Median full desktop screen sharing? A: No. Median is 100% browser based. Median's screen sharing also only works on sites you've installed our code snippet on. If your customer has yoursite.com open in one tab and google.com open in another, you'll only see activity on yoursite.com. - Q: Save 10% off this deal right now! A: Hey Sumo-ling! Are you an AppSumo Plus member yet? What are you waiting for? [Click here](https://group.appsumo.com/o0jx8q) to learn more and start saving today! - Q: Does Median add any branding or elements to my webpage? A: Not at all -- Median works in the background of your website, and doesn't add, modify, or update anything on your site. - Q: Does personal or sensitive information get filtered in the screen share? A: Median automatically filters all content for popular payment providers such as Stripe and Braintree. This information will never leave the end user's browser. We also have powerful and controllable privacy features that allow you to easily select fields that you wish to have filtered out, no coding - Q: What do you mean by no user install required? A: Unlike most popular screen sharing applications that are required to be downloaded, installed, or launched on a user's PC, Median is installed on your website via a JavaScript cut and paste. By installing Median on your website instead of a user's computer, Median is running as soon as a visitor' - Q: Can I ask a user for permission before viewing their browser window? A: Yes! Median has configurable alert and notification options, and you can require that a user grants permission before a screen share session begins. - Q: Does Median work on mobile devices? A: Absolutely! Median works across every device and browser, and can easily show you browser windows of your site visitors that are browsing via phones and tablets. ## Search For specific questions, search: https://app.helpshelf.com/help/median/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/median/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/9e5b78976d97 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/median/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/median/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.