# Meetanshi HelpShelf > Help center and documentation for Meetanshi HelpShelf ## FAQ - Q: [M2] In case of the order refunds, can I manage refund of the payment fee? A: The extension facilitates to enable the refund of the payment fees from the backend. If enabled, the store owner can refund payment fee for the refunded orders. - Q: [M2] What is the difference between Google Reviews and Customer Reviews? A: While users can leave reviews on Google business listings (Google Reviews), “customer reviews” is the new process designed to verify that reviews have been left by customers who have actually made a purchase from the store. And thus, Customer Reviews are only available to businesses with an online s - Q: [M1][M2] I cannot place the order after installing SMS Notification extension, what is wrong? A: Install the Twilio library using the below command: **composer require twilio/sdk** - Q: [M2] Can I set custom validation message for order tracking data unavailability? A: Yes, the extension facilitates to set custom validation message for the order tracking data unavailability. Set your preferred custom message under “Custom Validation Message” from the extension configuration. - Q: [M2] How can my customers know that their orders have been charged with payment fee? A: The extension facilitates to set custom fee title in the backend. This title is shown on cart page and checkout page in the frontend for the customers to know that their orders have been charged with payment fee. - Q: [M1] [M2] I want to send a special discount coupon code on sharing of products in WhatsApp, is it possible? A: Yes, you can select Discount under the “Deal On” option and set relevant offer content to send along with the product sharing in WhatsApp. Just make sure you have created and enabled the same coupon code in shopping cart price rules in the Magento backend so that when people apply the code, they can - Q: [M2] I want to charge shipping per item for the orders above $500, can I achieve this with your extension? A: The extension facilitates to set minimum and maximum order amount to charge shipping per item. Simply go to the extension configuration and set the minimum order amount under the option “Minimum Order Amount” to charge shipping per item only to the orders above the amount specified here. - Q: [M2] I want to charge payment fee on the specific payment method in my store, how can I achieve that? A: From the backend, you can select all or specific payment methods to which the fee should be charged. - Q: [M2] I want to apply some of my payment restriction rules only for the backend orders, how can I achieve that? A: While creating payment restriction rule, you can set Yes under the option “For Admin” to enable the rule only for the backend orders. - Q: [M1][M2] Can I customize the SMS text for each notification sent to the customers? A: Yes, the extension facilitates to set custom SMS notification text for each notification type. You can also use the system variables to pass on the various order values in the SMS notifications. - Q: [M2] Can I charge payment fee while creating orders from the backend? A: Yes, the payment fee extension automatically charges payment fee on selection of the payment methods when creating orders from the backend. - Q: [M1][M2] Is the Instagram image popup responsive? A: Partially yes. The Instagram image popup is responsive till the tablet screens but it has been hidden in the mobile devices. We are currently working on making the popup mobile responsive as well. - Q: [M1][M2] What is Buyer GSTIN and when should I enable it? A: Buyer GSTIN is the GSTIN of your purchaser. You should enable it if you want your customers to enter their GSTIN to claim for input tax credit and adjust with his output tax liability under GST. - Q: [M1] How can I set different shipping rate for specific product? A: Go to Catalog > Manage Products and select a product for which you want to set individual shipping rate. Find the option “Shipping Per Product” and set the shipping rate here for the product and save the product. - Q: [M1][M2] Do you provide any offer on SMS gateway integration? A: We provide free SMS gateway compatibility integration for your preferred SMS gateway. Also, all our customers can get FREE 5000 SMS credits if choose to integrate Msg91 gateway. To claim the free SMS credits, after purchasing our extension, Email to support@msg91.com by adding support@meetanshi.com - Q: [M1][M2] How SMS Notification extension collects mobile number of the customers? A: Enabling the extension will add a mobile number field in the default registration form. This field is mandatory and thus, it collects the customers’ mobile number to send the SMS notifications. - Q: [M1][M2] How can I assign 2 different GST rates for two different price range? A: The extension facilitates to apply a specific GST rate for the minimum product price you set. For the product prices below minimum set price, you can set different GST rate. For example, if you want to charge 12% GST on product prices above 2000, and all the other with 5%, set GST Rate (in Percent - Q: [M1] How can I disable the display of subtotal bifurcation based on tax on the shopping cart page? A: Before installing the Magento GST extension, you may have set up some tax class and you may be displaying the subtotal bifurcation on cart page based on the set tax class. Image Now, after the GST extension is installed and tax class is set to None, you need to stop displaying bifurcated subtotal - Q: [M1][M2] Does PayPal Multi Currency extension work with all the PayPal payment methods? A: No, The extension only works with the [PayPal Checkout](https://www.paypal.com/us/webapps/mpp/paypal-checkout) payment method. - Q: [M1][M2] Can I use someone’s username to fetch Instagram images in Magento? A: As the Instagram requires user access token and authorization to fetch images. You cannot add someone’s username and fetch images even if it’s a public account. However, you can use hashtags to fetch public Instagram images. - Q: [M2] How can I get my customers’ consent to opt in Google Customer Reviews survey? A: If the Survey is enabled from the extension configuration, after the successful checkout, customers get the survey opt-in dialog to provide the consent to send the survey. - Q: [M2] I want to get notified when my customers upload attachment to the existing orders, is there any option in your order upload extension? A: Yes, you can get notified with an Email when your customers upload attachments to the existing orders. Simply set Yes to the option “Notify Admin when Customers Add Attachments in Existing Orders” from the extension configuration. - Q: [M1][M2] What should I do to receive admin notifications on my mobile number? A: In the extension configuration, add your mobile number under the “Admin Mobile Number” option to get the SMS notifications for various order and store activities by the customers. - Q: [M2] I don’t want to allow uploading attachments to the not logged in customers, is that possible with your order attachment extension? A: From the General Settings under the option “Enable Order Attachment for Customer Groups”, you can select customer groups to which you want to allow uploading attachments. Simply select customer groups other than not logged in to restrict not logged in customers uploading order attachments. - Q: [M1][M2] I want to automate invoice generation only for my offline shipping methods, is it possible with your Auto Invoice & Shipment extension? A: Yes, you can select all or specific payment methods from the extension configuration for which you want to automate invoice and shipment generation. - Q: [M2] How can I print Buyer GSTIN in order documents? A: To display Buyer GSTIN in order view, invoice, order Email, PDF and credit memo, you have to paste below code at Stores > Configuration > Customers >Customer Configuration > Address Templates > both in HTML and PDF. {{depend buyer_gst_number}}Buyer GSTIN: {{var buyer_gst_number}}{{/depend}} - Q: [M1][M2] My store’s base currency is AED, and allowed currency is USD, Euro and CAD, will your PayPal Multi Currency extension help me convert currency display? A: As AED currency is not supported by PayPal (as listed [here](https://www.paypal.com/cgi-bin/webscr?cmd=p/sell/mc/mc_wa-outside)), our extension cannot convert any currency from the AED and thus, our extension cannot server your purpose. - Q: [M1][M2] Can I enable the WhatsApp contact button for the specific dates? A: Yes, you can specify the date range from the extension configuration to show the button only for the specified date range. - Q: [M1][M2] Is all the popup in the mobile login extension responsive? A: Yes, the extension uses the popup of default Magento and thus, it’s responsive. - Q: [M1][M2] Can I set custom WhatsApp notification text to send to my customers? A: Yes, you can set custom WhatsApp notification text for each order and store notification sent to the customers from the extension configuration. ## Search For specific questions, search: https://app.helpshelf.com/help/meetanshi/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/meetanshi/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/2683e751a311 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/meetanshi/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/meetanshi/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. 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