# ReveMoto Support > Help center and documentation for ReveMoto Support ## Docs - [ReveMoto - Who We Are](https://app.helpshelf.com/help/revemoto/article/revemoto-who-we-are) ## FAQ - Q: Why does shipping take so long? A: Shipping can take 3-14 days depending on the size of part, weather conditions and any unforeseen circumstances that may cause delays. - Q: Do the parts come with installation hardware like bolts, screws, brackets, etc? A: No, not at this time. We are currently only selling the painted part itself, but you can reuse the ones you currently have or get new ones from your local parts store/dealership. - Q: Issues with my part (fitment, damaged, color-match, etc.). A: Please file a claim with our claims department by going to our “Claims” page. It is located at the bottom of our page: "File a Claim". Claims are very time sensitive so please submit it as soon as you see an issue. Please also provide clear photos and a description of the issue for evaluation. - Q: Do you offer discounts or have sales? A: We do occasionally run specials during the holidays, so please look out for our coupon codes on Facebook, Twitter, Instagram & Google+! - Q: What does with or without wheel opening (molding) mean? A: What we mean by this are the holes where the fender flares would be placed on. If you don't have fender flares on your vehicle then it would be without the wheel opening holes. If you're still unsure, you can send photos to sales@revemoto.com and the parts department will help you distinguish. - Q: How do I check on my order status? A: You can check it out on our page under "Order Status" or go to this link: https://www.revemoto.com/pages/order-status However, we do send you status updates along the way as well. - Q: What's the difference between OEM and aftermarket parts? A: Though look and functionality wise they're very similar, the main difference is you're paying for the “name” and the material may differ in thickness. But at the end of the day, once it’s on your vehicle, you won’t notice any major differences. - Q: Where can I find my paint code/color? A: Usually the door jams, under the hood and glove box to name a few. If you still can't find it, you can always call the dealership with your VIN and they'll provide you the paint code. Please do not guess the paint code of your car. (We also do not have a VIN Decoder to give you your paint code. Onl - Q: What are your guarantees? A: Fitment, color-match and a lifetime warranty on our paint jobs. As long as you ordered the correct part in the correct color, you shouldn't have any issues. - Q: What's your return policy? A: Feel free to read the full disclosure here: https://www.revemoto.com/pages/shipping-returns - Q: Have you ever had problems with the color not matching? A: Yes, but luckily we are currently at a 95% matching rate. But just like in any business there will be hiccups, but we always do our best to resolve the issue in a timely and fair manner. However, this usually only occurs with white pearl paints and some Kia color codes. For the white pearl paints - Q: Do you offer local/mobile installations? How much does it cost? A: Yes, we do! However, pricing can vary depending on the vehicle, part, and location. Please email us at sales@revemoto.com for a quote and availability. - Q: How much is shipping? A: Shipping is free to the 48 US states. Canada shipments have a $49.99 regular shipping and handle fee (mirrors or smaller). Hawaii/Alaska/Canada has a $149.99 freight fee (Larger parts). - Q: I received my tracking number, but it's saying USPS doesn't have the product yet. What is going on? A: Sometimes USPS doesn't scan the packages in right away especially if they’re oversized. If you don't receive it within 10 business days of receiving your tracking number, feel free to let us know so we can follow-up for you. That or you can call USPS themselves for a faster answer. - Q: What's the catch with your Lifetime Paint Warranty? A: There is none. Our paint supplier, Lesonal, guarantees their paint products (that is why we use them) and their promise to us is that their paint will not wear out over time. So, if our customers have any problems with the paint job in the future - Lesonal will take care of our losses, which in - Q: I don't see the correct paint code or part on your website, what should I do? A: Please do not place an incorrect order. But instead, submit a request with us through this link: https://www.revemoto.com/pages/painted-parts-request - From there we can check and have it added to our website. - Q: Do all your parts get clear-coated? A: Yes! Anything painted that should have a clear coat will have it. - Q: Where is your facility located? A: Houston, TX. Address: 11515 Tanner Road, Houston TX, 77041 - Q: Are you able to paint two-toned parts? A: Typically, we do not unless there is a clear break/body line for us to know where to change colors. You can submit a photo to sales@revemoto.com and we can confirm before you purchase. - Q: Can I request an OEM or CAPA-certified car part? A: Yes. We can also get OEM or CAPA-certified car parts. However, these prices are not reflected in the current prices listed on our website. Instead, you will have to contact us for a price quote via email, parts request form or a phone call. (Note: OEM or CAPA-certified auto body parts will usuall - Q: Do you offer touch-up paint? A: Yes, we offer a 1/2 ounce of paint or clear currently $21.99 a bottle. They come with the brushed attached to the cap for easy application. - Q: I don’t see a part on your site. How do I request a car part? A: To "Request a Part" the link is: https://www.revemoto.com/pages/painted-parts-request - Q: How are your parts shipped? A: Depending on the part, it can be shipped via USPS, FedEx or freight. Once you receive your tracking number via email, you’ll know for sure. (Note: We do not fold our bumpers. Folded bumpers most likely will cause imperfections and that's not how ReveMoto rolls.) - Q: Will the pre-painted auto body part match my car? A: Customers are concerned that pre-painted auto body parts will not match their car due to normal wear-and-tear and sun damage over the years. However, we have sent painted body parts out to replace 2000 car models to 2019 car models and have only had 5% color matching issues. When ordering parts - Q: Do you sell your parts unpainted? A: We specialize in painting to give you the best bang for your buck. Therefore, we do not sell them unpainted. But you should be able to find local or online vendors that do. - Q: Are your parts OEM, CAPA Certified or Regular Aftermarket? A: All our parts will be priced as a regular aftermarket part unless otherwise stated in the title of the item. - Q: How do I order correctly? A: That's a great question! We actually have a little article called: How to Order a Painted Part Correctly. If it doesn't help, you're always more than welcome to contact us directly. The link is: https://www.revemoto.com/pages/how-to-order-a-painted-part-correctly-step-by-step - Q: How long does it take to receive my part? A: As of right now, depending on the part, processing method and the shipping zip code, it can take up to 3.5-6 weeks or as little as 7-14 days. (We are also always looking into how we can approve our wait time and appreciate your patience in the meantime!) - Q: When can I wash my vehicle with the new parts? A: Preferably 2-3 months before any heavy washing through the machines. Hand washing/waxing is okay. ## Search For specific questions, search: https://app.helpshelf.com/help/revemoto/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/revemoto/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/a562a175c1a7 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/revemoto/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/revemoto/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.