# ZLD Active

> Help center and documentation for ZLD Active

## FAQ
- Q: How long do you process the order?
  A: Orders are dispatched 5-7 days after date of order.

- Q: What if an item I want is sold out?
  A: Most of our colors and some styles are carried for one season only. Unfortunately once items have sold out they are no longer available for purchase.

- Q: Do you ship internationally?
  A: We do not ship internationally at this time.

- Q: How much for the additional embroidery?
  A: Back embroidery per top: add Php 200.

Side Embroidery per top: add Php 100.

- Q: Can I track my order?
  A: You will receive a shipping confirmation email and SMS with tracking information as soon as your order ships.

- Q: What can cause my order to be delayed?
  A: An unusually high volume of orders may cause a brief shipping delay. Please be assured that your order will be processed and shipped as timely as possible

- Q: What is your return/exchange policy?
  A: We don't allow returns of embroidered items unless the product has production defect. In which case, we will only EXCHANGE OR REPLACE the item. 

If in case there is a product defect, returns will be accepted within 7 days of receipt of products for an exchange. We don't allow refunds. Items to be

- Q: Do you offer expedited shipping?
  A: We do not offer an expedited shipping option at this time. If the order has no embroidery requirement, we can dispatch the items in 1-2 days.
Shipping time, however, remains to be in the hands of the courier.

- Q: What payment methods can be used to shop at ZLD Active?
  A: We accept visa, mastercard credit cards as well as PayPal, Gcash, and bank transfer.

- Q: Where will my order ship from?
  A: Our warehouse is located at:
10 V. Ilustre St. Brgy Don Manuel QC

- Q: Do you allow mixed size order? E.g., medium top and large pants?
  A: We sell one size per set only. For mixed sizes, we can resize.

Example: resize the large top to medium. We charge Php200 for resizing of 1 pc; PHP 400 for a set.

## Search
For specific questions, search: https://app.helpshelf.com/help/superhostmenet/search?q={query}

## AI Agent Access
- [Full product context](https://app.helpshelf.com/help/superhostmenet/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable
- MCP endpoint: https://app.helpshelf.com/api/mcp/38c7135d05af (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context
  Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types.
- [MCP server card](https://app.helpshelf.com/help/superhostmenet/.well-known/mcp/server-card.json): machine-readable description of the endpoint above
- [Agent skills](https://app.helpshelf.com/help/superhostmenet/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill
- Markdown: any article URL returns Markdown when requested with `Accept: text/markdown`
AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.