# VoguePay > Help center and documentation for VoguePay ## Docs - [How to handle reversal and chargebacks on your VoguePay account](https://app.helpshelf.com/help/voguepay/article/how-to-handle-reversal-and-chargebacks-on-your-voguepay-account) - [What is VoguePay’s refund policy?](https://app.helpshelf.com/help/voguepay/article/what-is-voguepays-refund-policy) - [Where can I upload the downloadable content I want to sell](https://app.helpshelf.com/help/voguepay/article/where-can-i-upload-the-downloadable-content-i-want) - [I requested for withdrawal few hours ago but yet to receive the money in my bank account.](https://app.helpshelf.com/help/voguepay/article/i-requested-for-withdrawal-few-hours-ago-but-yet-t) - [Can I request withdrawal into my domiciliary bank account?](https://app.helpshelf.com/help/voguepay/article/can-i-request-withdrawal-into-my-domiciliary-bank-account) - [How to configure my business display name on VoguePay (business descriptor)](https://app.helpshelf.com/help/voguepay/article/how-to-configure-my-business-display-name-on-voguepay-business-descriptor) - [How to edit information about your business](https://app.helpshelf.com/help/voguepay/article/how-to-edit-information-about-your-business) - [How to Generate Public Key in account settings](https://app.helpshelf.com/help/voguepay/article/how-to-generate-public-key-in-account-settings) - [Invoice management on VoguePay](https://app.helpshelf.com/help/voguepay/article/invoice-management-on-voguepay) - [How to make withdrawals (International merchants)](https://app.helpshelf.com/help/voguepay/article/how-to-make-withdrawals-international-merchants) - [How to integrate VoguePay to IPTV websites](https://app.helpshelf.com/help/voguepay/article/how-to-integrate-voguepay-to-iptv-websites) - [How to process payment refund requests on VoguePay](https://app.helpshelf.com/help/voguepay/article/how-to-process-payment-refund-requests-on-voguepay) - [How to become a VoguePay merchant aggregator (Crypto, Forex and online gaming developers)](https://app.helpshelf.com/help/voguepay/article/how-to-become-a-voguepay-merchant-aggregator-crypto-forex-and-online-gaming-developers) - [Merchant aggregator programme (for non-developers) to earn money by referring blockchain, Crypto and Forex clients to VoguePay](https://app.helpshelf.com/help/voguepay/article/merchant-aggregator-programme-for-non-developers-to-earn-money-by-referring-blockchain-crypto-and-forex-clients-to-voguepay) - [How to setup VoguePay as international payment gateway for forex, crypto and gaming](https://app.helpshelf.com/help/voguepay/article/how-to-setup-voguepay-as-international-payment-gateway-for-forex-crypto-and-gaming) - [Learn about VoguePay’s buyer protection policy](https://app.helpshelf.com/help/voguepay/article/learn-about-voguepays-buyer-protection-policy) - [How payment service providers can add VoguePay as payment gateway](https://app.helpshelf.com/help/voguepay/article/how-payment-service-providers-can-add-voguepay-as-payment-gateway) - [A guide for choosing international payment gateway for any type of business (including high risks categories)](https://app.helpshelf.com/help/voguepay/article/a-guide-for-choosing-international-payment-gateway-for-any-type-of-business-including-high-risks-categories) - [Account Verification](https://app.helpshelf.com/help/voguepay/article/account-verification) ## FAQ - Q: Creating payment page for PIN dispensing and downloadable digital products A: If you are selling a digital product it is easy to use VoguePay to instantly give download access to your users immediately after payment. - Q: How can I change my phone number? A: You might need to change your phone number or edit it if you cannot verify the phone number or can no longer receive SMS notifications from VoguePay. - Q: Can I use one VoguePay account for multiple websites? A: Yes, you can. You can use a single verified VoguePay account on many websites. However, it is important to note that it is the same identify (username and business name) that will be displayed across. - Q: How does bulk payment work on VoguePay? A: Bulk payment allows you to pay multiple people at the same time. Each person receives the payment directly in respective bank accounts and only a single transaction fee applies. This will eliminate multiple transactions request and save you money. - Q: Learn about VoguePay’s buyer protection policy A: VoguePay is focused on satisfying customers that send payment through our gateway. One of the first steps we take to achieve this is our business verification process. - Q: How to integrate developer codes and earn 30% commission for 2 years. A: As a developer, you can receive commission on every transaction fee that VoguePay charges. This happens if you integrate your developer code to the site or you developed a payment plugin for VoguePay. Your developer commission is 30% and is valid for 2 years. - Q: How do I retrieve a lost or forgotten password? A: Sometimes, you might forget your password and you are unable to access your account any longer. When such happens, you can follow the guidelines below to restore access to your account. - Q: Why is Utility Bill compulsory for registration? A: As part of our business verification procedure, we require that you provide the utility bill associated with the your business or contact address. This enables us to confirm the authenticity of your residence address/business location. - Q: How to generate payment link on VoguePay A: You can generate payment link to request payment from customers. Payment link can be used in multiple ways: - Q: Invoice management on VoguePay A: Invoice payment feature allows you to create customized invoices or sales orders that can be paid instantly, online. With this feature you can easily manage all customer invoices. - Q: The difference between a Personal and Business account A: Here are a few tips and differences between a personal and business account. A personal account allows users to send and receive money locally and internationally with ease using our secure wallet payment system. - Q: How VoguePay’s affiliate programme work A: As a VoguePay user, you can generate additional revenue from VoguePay. This happens when you recommend new users to VoguePay via your affiliate link. You will earn 10% affiliate commission from our transaction fees. The affiliate programme is a way of saying thank you for recommending us to other - Q: How do I integrate VoguePay on my website? A: You can integrate our free payment buttons/plugins/modules by yourself, even if you are not a developer. We designed it to be so SIMPLE. - Q: List of currencies supported by VoguePay A: The list of currencies supported on VoguePay are: 1. US Dollar (USD) 2. British Pound (GBP) 3. Euro (EUR) 4. Ghanaian Cedi (GHS) 5. Nigerian Naira (NGN) 6. South African Rand (ZAR) 7. Kenyan Shillings - Q: How to Generate Public Key in account settings A: To complete the whitelabel API integration on VoguePay, you will be required to generate a public key in the account settings of your VoguePay dashboard. Here are a few steps to guide you through the process. - Q: Split Payment – Create affiliates or vendors for your business A: We designed the Split payment module so you can have multiple vendors selling on your behalf. This enables you to share revenue with your referrals or affiliates (i.e, other VoguePay users who could sell for you while you allocate commission based on the sales they made). - Q: How to add a Bank account to your VoguePay account. A: You need to add your local bank account before you can initiate withdrawal from your VoguePay wallet. Please note that only matured funds can be withdrawn to your bank account based on the maturity days that apply. - Q: How do I verify my VoguePay business account ? A: Business verification is the next step a user takes after completing account signup. Our verification process ensures that every merchant meets our due diligence criteria that include collecting adequate KYC (know your customer) and submitting same for their business. - Q: How to set up webview on VoguePay A: Webview gives you a view-only access to the transactions and account statement of your VoguePay account. This does not require a login access, hence you can share this view with anyone on your team without compromising your account access. There are several use cases for this. SOme of these insta - Q: How do I verify my phone number? A: Whether you choose personal or business account, the next step is to verify the phone number you provided during your sign up process. Please note that without verifying your phone you might not be able to able to enjoy full access to our services. To verify your phone, follow the steps below: - Q: What is evidence of service delivery? A: Evidence of Service Delivery (ESD) is a proof that you offered the services a buyer paid you for. ESD can be in the form of a receipt, invoice or waybill. - Q: How to process payment refund requests on VoguePay A: Just like chargebacks, refund essentially means that your buyer wants the transaction reversed so he/she can get back the money paid to you. - Q: How to add a Bank account to your VoguePay account. A: You need to add your local bank account before you can initiate the withdrawal from your VoguePay wallet. Please note that only matured funds can be withdrawn to your bank account based on the maturity days that apply. - Q: Develop Plugins and Earn Money (30% commission) A: One of the unique features of VoguePay is that merchants have access to free tools (plugins, modules, and extensions). These tools make it easy for non-developers to easily set up online payment without worrying about paying a huge sum of money to independent developers to build custom solutions ## Search For specific questions, search: https://app.helpshelf.com/help/voguepay/search?q={query} ## AI Agent Access - [Full product context](https://app.helpshelf.com/help/voguepay/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable - MCP endpoint: https://app.helpshelf.com/api/mcp/59c7d70ff7c2 (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types. - [MCP server card](https://app.helpshelf.com/help/voguepay/.well-known/mcp/server-card.json): machine-readable description of the endpoint above - [Agent skills](https://app.helpshelf.com/help/voguepay/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill - Markdown: any article URL returns Markdown when requested with `Accept: text/markdown` AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.