# Supportal

> Help center and documentation for Supportal

## Docs
- [Updating high level system settings](https://app.helpshelf.com/help/www-132/article/updating-high-level-system-settings)
- [Ticket types explained](https://app.helpshelf.com/help/www-132/article/ticket-types-explained)
- [Updating company information](https://app.helpshelf.com/help/www-132/article/updating-company-information)
- [Updating contact information](https://app.helpshelf.com/help/www-132/article/updating-contact-information)
- [Using ticket templates](https://app.helpshelf.com/help/www-132/article/using-ticket-templates)
- [What are custom fields and how should you use them?](https://app.helpshelf.com/help/www-132/article/what-are-custom-fields-and-how-should-you-use-them)
- [Dealing with tickets](https://app.helpshelf.com/help/www-132/article/dealing-with-tickets)
- [Getting started with quotes and orders](https://app.helpshelf.com/help/www-132/article/getting-started-with-quotes-and-orders)
- [Managing Companies and Contacts](https://app.helpshelf.com/help/www-132/article/managing-companies-and-contacts)
- [Managing Deals](https://app.helpshelf.com/help/www-132/article/managing-deals)
- [Sending an order to a customer’s Estate](https://app.helpshelf.com/help/www-132/article/sending-an-order-to-a-customer8217s-estate)

## Search
For specific questions, search: https://app.helpshelf.com/help/www-132/search?q={query}

## AI Agent Access
- [Full product context](https://app.helpshelf.com/help/www-132/llms-full.txt): policy-checked verified documentation, or guarded-access guidance when bulk export is unavailable
- MCP endpoint: https://app.helpshelf.com/api/mcp/f1b9dc1d765c (streamable HTTP) with tools: search_docs, ask, get_article, get_product_context
  Send `Accept: application/json, text/event-stream` — a compliant Streamable HTTP server answers 406 without both media types.
- [MCP server card](https://app.helpshelf.com/help/www-132/.well-known/mcp/server-card.json): machine-readable description of the endpoint above
- [Agent skills](https://app.helpshelf.com/help/www-132/.well-known/agent-skills/index.json): how to use this documentation, as an Agent Skill
- Markdown: any article URL returns Markdown when requested with `Accept: text/markdown`
AI agents have read-only access to published documentation. This MCP endpoint never creates tickets, notifications, or other account mutations.