Hi there!
How can we help you today?
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, and we try to make that process as smooth as possible for you.
If you'd like to return an unused item, you have 30 days from the date of delivery to get it back to us for an exchange or refund (if you're a few days overdue, don't panic). This, of course, does not affect your statutory right to cancel...but our return policy is already better than that :)
You can open your delivery to make sure you’ve received what you thought you were buying, and you’re allowed to do what is reasonable to ensure you’ve received what you thought you were buying and that it works as expected, but if any damage is caused, or it is used beyond what’s reasonable, we have the reasonable right to charge you for any loss in value to the goods as a result of your use or damage. As we sell device accessories, if an item has clearly been used (our opinion is final), we simply cannot resell it as it would not be fair to our other customers.
Before returning an item, please contact us for a return authorisation number. You must ensure that you keep the proof of postage receipt you receive from the Post Office, as we cannot be held responsible if the return is lost in transit.
Personalised items:
Personalised items (e.g. personalised printed phone cases) are non-refundable, except in the instance of a defective item that you notify us about within 7 business days of delivery.
Clearance Sale items:
On some products we may run clearance sales. These products are clearly indicated by a very noticeable "Clearance Sale" badge in the product listings and on the product page. These products are offered at a significant discount, usually below our cost price, and we are therefore unable to accept returns or issue replacements. There will be a particular reason why we chose to clear each product (e.g. excessive stock, the release of a new/improved version of that product, or a quality issue that warrants a price reduction). You are welcome to contact us, before ordering, for further details.
If your phone, tablet or smartwatch was released in the last 12 months and we don't currently support it (or plan to support it) with screen protectors, we'll provide you with complimentary screen protectors.
You'll need to use our UK office address when ordering your device (or to send it to us if you have the device already).
We'll then design screen protectors and apply one for you. We'll also include a complimentary spare pack of two protectors and we'll ship your device back to you using DHL Express.
We'll do all of this within 2 business days.
Interested? Please drop us a message and let's get this sorted!
p.s. if you're wondering what's in it for us:
Unlike pretty much every other business, we design our protectors ourselves, using real devices, and we manufacture them in the UK.
So many devices are released that it's very hard to keep on top of supporting them, and therefore this is a win-win arrangement for both you and for us :)
Need information about our different screen protector materials to help you choose one is best for you?
Visit our Magicscreen category page where we provide you with a full comparison.
If your phone, tablet or smartwatch was released in the last 12 months and we don't currently support it (or plan to support it) with screen protectors, we'll provide you with complimentary screen protectors.
You'll need to use our UK office address when ordering your device (or to send it to us if you have the device already).
We'll then design screen protectors and apply one for you. We'll also include a complimentary spare pack of two protectors and we'll ship your device back to you using DHL Express.
We'll do all of this within 2 business days.
Interested? Please drop us a message and let's get this sorted!
p.s. if you're wondering what's in it for us:
Unlike pretty much every other business, we design our protectors ourselves, using real devices, and we manufacture them in the UK.
So many devices are released that it's very hard to keep on top of supporting them, and therefore this is a win-win arrangement for both you and for us :)