Hi there!

Not receiving the SMS Code can be due to several reasons. We have a detailed article, How to Improve Your SMS Verification Success Rate on MobileSMS.io, that explains the common issues and how to troubleshoot them. But in summary, some of the common issues include:

• Not trying multiple attempts: Remember, you are only billed if an SMS is received. We recommend trying a few times with numbers from different countries, such as the UK and USA.

• IP address mismatch: If you're using a VPN, make sure your VPN's IP address matches the country of the number you're generating.

• Using flagged IPs and not managing digital fingerprints effectively: It's crucial to use unique digital fingerprints, especially if you're creating multiple accounts.

Long term rentals refer to phone numbers that you intend to use for more than 30 days. We offer the opportunity to rent real sim-card phone numbers for extended periods.

Depending on your budget and needs, you can select from a range of services:

• Specific Service Rentals: If you are budget-conscious, you can rent a phone number for a specific service. For example, if you want to use the phone number for Tinder verification and intend to keep this number for months, this is a viable option.

• All Services Phone Number: For exclusive access, you can rent an "All Services" Phone Number. This number is entirely yours, and all SMS sent to this number is relayed to you directly. This means you can use it on as many apps or websites as you want. However, you will need to activate the phone number for our system to receive your SMS verification code.

• All Services Premium Phone Number: For ultimate convenience, choose the "All Services Premium" Phone Number. This number is always activated, providing a dedicated active line to your mobile phone number. All SMS received will be relayed to you instantly, without the need for any activation. This option is popular among companies and teams.

Now, you can also set it to auto-renew!

One-time use temporary phone numbers are exactly as the name suggests, they are intended for a single use and are meant to be disposable.

They are typically used for quick, one-time SMS verifications and are not meant to be rented for a longer period of time. While there may be a very short window of opportunity for re-using a one-time phone number, it is typically only within the first 30 minutes of usage.

If you require multiple SMS verifications or a longer period of time, we recommend using our long-term rental option.

This option allows you to rent a phone number for a period of 7 days, 30 days, or even up to 12 weeks.

This service is available in select countries such as United States, United Kingdom, France and more. To access this option, you can head to the "Long Term Rental" section of your dashboard. We are constantly working on expanding the availability of this service to more countries.

Please note that one-time use phone numbers are not eligible to be converted to a long-term rental.

If you paid via cryptocurrency, it can take some time for the payment to be confirmed and credited to your account. This is due to the fact that we require THREE confirmations on the blockchain before processing your payment.

If you recently made a payment and it has not yet reflected in your account, please don't worry. We will ensure that your account is credited as soon as possible.

If you encounter any issues or have any questions, you can submit a support ticket and we will be happy to assist you. Our goal is to ensure that your payment is processed quickly and efficiently, so please don't hesitate to reach out to us for help

We accept various forms of payment, including:

-Credit/debit cards (Visa, MasterCard, American Express, Discover)

-PayPal

-CryptoCurrency (Bitcoin, Ethereum, Litecoin)

-Google Pay

-Apple Pay

Please note that when using credit/debit cards, 3D secure is required for added security.

Please note that some payment methods may not be available in certain countries.

If you have any issues with your payment, please contact our support team for assistance.

Adding credits to your MobileSMS.io account is easy and secure!

Log in to your account and navigate to the "Add Credit" section.

Here, you can choose to fund your account with a minimum of $5 using a variety of payment methods such as Stripe, CryptoCurrency (BTC, ETH, LTC), Visa, Mastercard, Google Pay, Apple Pay, and more.

For those paying via CryptoCurrency, your account will be credited as soon as there are THREE confirmations on the blockchain.

If you have any questions or concerns about adding credits to your account, please don't hesitate to submit a ticket and our support team will be happy to assist you.

At MobileSMS.io, we offer both one-time use disposable phone numbers and long-term rental phone numbers.

If you need to receive SMS verification codes for the same number more than once, a long-term rental may be a better option for you.

For select services in the United States, you have the option to reserve a one-time use number after you have successfully received the SMS verification code.

This allows you to keep and rent the number for a longer period of time, such as 7, 30 or 90 days.

Additionally, you can also head to the "Long-term Rental" section on your dashboard to rent a number for up to 12 weeks. We offer long-term rental options for countries like the United States, United Kingdom, France and more.

Please note that long-term rental options and the "Reserve Number" feature may not be available for all countries and services.

At MobileSMS.io, we understand that disposable phone numbers are a valuable tool for protecting your privacy and security online. That's why we've designed our pricing to be simple, straightforward, and affordable.

You can find all of our pricing options on our pricing page. In general, we charge an average of $3 per SMS verification code that you successfully receive.

Prices may vary depending on the country of the phone number and other factors.

To use our service, you must fund your MobileSMS.io account with a one-time top-up. This way, you only pay for what you need, and you have complete control over your spending.

If you're not satisfied with our service, don't worry.

We offer a 7-day money-back guarantee, so you can try us risk-free.

One thing to note is that our phone numbers are real sim-card phone numbers, unlike virtual phone numbers from other providers, ours will work on any website or app.

To ensure the security of our customers, we only accept credit card payments that have 3D Secure technology enabled. This helps prevent fraudulent charges.

If your credit card does not support 3D Secure, your payment will be declined.

If you are not comfortable using 3D Secure, you can use alternative payment methods such as cryptocurrency for added privacy. If you have further questions or concerns, please reach out to our customer support team for assistance.

You can now delete your MobileSMS.io account via the user dashboard.

To delete your account on MobileSMS.io, log in to your dashboard, navigate to the "My Account" page, and click on the "Close Account" button.

Please note that this action cannot be undone and all your account information, including any remaining balance, will be permanently deleted.