Yes, we understand that successful SMS verification can be tricky at times, which is why we offer a 7-day refund policy. If it doesn't work for you, please let us know within 7 days, and we will offer you a refund. Note, we can only refund unused credit card transactions and bitcoin transactions.
To request a refund, please submit a ticket [here](https://help.mobilesms.io/tickets/create/step1). Make sure to include your MobileSMS.io username, your order number, a detailed description of the issue including the service you are trying to use it on, and the country of the phone number. If possible, please include screenshots to help us assist you more quickly.