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Suspicious event - any event, either blocked or non blocked because of being low risk, with a sign of a malicious request;

Blocked - a suspicious event, found to be critical enough to get blocked;

Low risk - a suspicious event with a feature of a malicious request yet not critical enough to get blocked.

There are two cases why this can happen. Perhaps the module is still processing your site. Or your server configurations do not meet requirements. For this module to work server should give access to read the files:

• /proc/meminfo
• /proc/cpuinfo
• /proc/stat

or to run shell_exec.

The world's friendliest professional-grade security monitoring and protection for websites.

Typically, firewall needs two days to finish training completely. Training is required to analyze your website traffic and thus reduce false positives.

If after two days after installation the firewall does not block attacks, please contact support.

Check other sections of your mail service. It is possible that the letter got into spam. If you use gmail, also check the "Promotions" section

Typically, the Currently, our API-Keys are used for activating WordPress Plugin. But we are to add more integrations soon, including Zapier, where API-Keys will be required for activation.

To start scanning you need to click on rescan button in antivirus logs module. In case no changes happened to your filesystem since the last automatic scan the logs will show the same results after manual rescanning.

It is required to copy API-Key immediately after it has been generated. Since we don't store API-Keys with authentic namings for the sake of security issues. If you did not copy it from generation window, we recommend you to delete it, generate a new one again and copy it with original naming.

• Check the version of your PHP, at the moment, versions below 7.0 are not supported by our agent manager, however we plan to do this.
• If you have an old version of PHP, we recommend that you upgrade for your own safety.
• Check permissions on your site and users rights.
• Give permissions to edit the downloaded file to the user who runs PHP. To find out which user php is running from, you need to find the PHP configuration file, for example, in

/etc/php/fpm/pool.d/www.conf

It has a www section and user and group values.

• Make sure that you correctly added the site to your account (check the HTTP or HTTPS protocol).

It is impossible to completely delete a file marked as infected by an antivirus using our service. This can be a vital file for your website. You can quarantine this file. To do this, select the site you need in your personal account. Go to the antivirus module, click the "SHOW MORE" button, configure the filter for infected files and click the "trash bin" icon next to the file name.