Crystal Ball — Help Center

Hi there!

How can we help you today?

01Quick answers

01Is working on lasted Google Analytics 4 (GA4) and also on Universal Analytics (UA)?

Yes it is, annotations for GA4 and UA are supported.

You can also display your annotations list on Data Studio

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03I've installed the Crystal Ball extension but I don't see the annotations, how do I use it?

Anytime you go to one of your Google Analytics report, just make sure that the Crystal Ball extension for Chrome is activated. If it’s not, just activate it by clicking on the extension icon and Login.

If you Login already and don't see the annotations, just REFRESH your browser.

04When you should use annotations?

Annotate any event that may positively or negatively influence user activity on your website traffic and KPIs.

These events could be both internal and external, so annotations can come from different teams within your company or external events.

Annotate events such as:

marketing campaigns
new code deployments
new product launches
website design changes
relevant content changes
pricing policies updates
press release
website blackouts
newsletter launches
competitors activity
google algorithm updates
wordpress core updates
changes in the tracking code
important industry developments
public holidays
general news
weather issues
and more...

05What does Crystal Ball do?

Crystal Ball shows you the activities that bring to the first touchpoint or event by automatically adding annotations to understand the impact of marketing campaigns, life events, holidays, development updates, news, and much more.

You can display those insights in a Chrome extension, over Google Analytics charts, and Google Data Studio.

You have many ways to add annotations:

1 - Add annotations via API

2 - Add annotations via CSV

3 - Add annotations manually

4 - Integrate with tools

5 - Automations

06How do I install and use Crystal Ball Chrome extension?

Installing Crystal Ball for Chrome is super simple.

Check the Getting Started page, or:

Create an account here

If your account is created, click here to download the extension and install it.

Once you have installed the browser add-on for Chrome, go to a Google Analytics report and click the GAannotations extension icon that shows up at the top right of your browser. If you do not see GAannotations icon, go to the Chrome extensions puzzle icon and click on "pin extension".

On Google analytics go to one of your Google Analytics report, click on any of the Crystal Ball little red icons you see above the Google Analytics chart to see the annotations details.