WatchThemLive — Help Center

Hi there!

How can we help you today?

01Quick answers

01Is WatchThemLive GDPR compliant?

🧑‍⚖️ Yes, WatchThemLive is fully GDPR compliant. You can find out more here at:

02What does WatchThemLive do with user data?

📃 There is a full explanation of this in our privacy policy here at:

03Why Is My Website Not Verified?

🤨 There are only two possible explanations for this, and both are easy to fix, so you don't need to worry at all.

Make sure that you have successfully inserted your tracking code inside the header of your website. You can also visit our Step by step guides if you need more help.
Now, you only need to make sure that your browser’s cache is cleared. 90% of the time, this is the issue with websites not getting verified. For this, simply press Control+Shift+R while visiting your dashboard to clear your cache.

04Can I redeem all the codes I buy under one account/email for now and then spread them out later to client accounts as they become available?

⛔ No, you cannot.

05Where can I find tutorials or demos about using WatchThemLive and its different features?

🏫 All the tutorials are located on our learning center page here at:

06What other tools integrate with WatchThemLive?

🔥 WatchThemLive integrates with MyURLs.bio. This only brings it closer to an all-in-one tool for all your needs.

07Is WatchThemLive CCPA compliant?

🧑‍⚖️ Yes, WatchThemLive is fully CCPA compliant. You can find out more here at:

08Can I whitelabel WatchThemLive?

⛔ Sadly, no. You cannot whitelabel WatchThemLive.

09How Long Does It Take to Receive Data?

💾 While session recordings take less than a few minutes, our heatmaps take almost a day to be uploaded and ready to analyze.

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