Troubleshooting
When something is not working the way it should.
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The widget isn't appearing
Work through the usual causes, in the order they're most likely.
Changes aren't showing up
You saved a change in the dashboard but your site still shows the old version.
Content isn't searchable
An article exists but the agent can't find it — usually a missing embedding.
My agent gave a wrong answer
Diagnose where a bad answer came from and fix the underlying content.
My chat provider isn't loading
A visitor clicks through to live chat and nothing opens.
My help center isn't loading
Your help center URL returns a not-found page or looks empty.
Can't spot what you need?
The agent has read every entry in Troubleshooting — ask it directly.