Knowledge & content
How your agent learns - writing, importing, and organising what it knows.
How your agent finds answers
Hybrid search combines keyword and semantic retrieval, then ranks results by how much your content can be trusted.
Adding content manually
Write articles and FAQs directly in HelpShelf — the highest-quality knowledge your agent can have.
Trust tiers
Every piece of content is graded by how much it can be trusted, which changes how strongly it ranks.
Scanning your website
Point HelpShelf at your site and it builds a starting knowledge base, brand palette, and product context automatically.
Organizing content with collections
Collections group your articles into browsable categories in the help center and the widget.
Knowledge gaps
See the questions your agent couldn't answer, and turn them into articles.
Importing articles from Freshdesk
Bring your Freshdesk solution articles into HelpShelf as curated content.
Importing articles from Zendesk
Bring your Zendesk Help Center articles into HelpShelf as curated content.
Importing articles from Intercom
Bring your Intercom Articles into HelpShelf as curated content.
Can't spot what you need?
The agent has read every entry in Knowledge & content — ask it directly.