The widget
Customise the launcher, control its behaviour, and connect live chat.
The widget, explained
What visitors see when they click your launcher, and how search, browse, chat, and contact fit together.
Customizing the widget
Match the widget to your brand — colours, position, logos, and text.
Widget behavior
Control when the widget opens, whether it shows on mobile, and how AI answers are presented.
Page rules
Change what the widget shows and how it behaves depending on which page the visitor is on.
Contact options
Give visitors a way to reach a human — email, phone, or live chat.
Connecting live chat
Route visitors to Crisp, Freshchat, Help Scout, Groove, Kayako, WhatsApp, SMS, or Messenger.
Connecting Intercom and Zendesk chat
Connect Intercom Messenger or the Zendesk Web Widget over OAuth so visitors can escalate with context.
Announcements
Publish product news and notices inside the widget, with scheduling and view tracking.
Controlling the widget from your own code
Open, close, and search the widget programmatically from your site's JavaScript.
Can't spot what you need?
The agent has read every entry in The widget — ask it directly.