Orders, Returns & Policies
Orders, Returns & Policies documentation
6 articles
🔒 Batteries Are Final Sale
Batteries can't be returned or exchanged, but we'll help you nail the right voltage, capacity, and fit before you buy so you order with total confidence.
❌ How to Cancel an Order
Changed your mind? Reach out with your order number as soon as possible, since most orders enter packing within 1 to 3 business days.
🚚 Order Tracking
As soon as your order ships, we email you a tracking number automatically, so you can follow your package and check your full order history any time.
↩️ Returns
We'll work with you on a return when something isn't the right fit, with a clear 30-day window, written authorization, and simple new-condition rules.
📦 Shipping
We ship from our Los Angeles warehouse by FedEx and USPS, usually within 1 to 3 business days, so your order is on its way fast with no overseas wait.
🛡️ Warranty
Every Bafang kit and part is backed by a 90-day manufacturer's warranty on genuine defects, and here's exactly what's covered, what isn't, and how to file a claim.