HelpShelf

Designing your help center

Set the colours, hero text, logo, and layout of your public help center.

Design settings live under Help Center → Design. They're separate from your widget styling, so the two can differ if you want them to.

Colours

  • Primary colour — accents, links, and interactive elements
  • Background colour — the page background

If you don't set them, the help center falls back to your brand configuration, then to defaults.

Hero text

The hero sits at the top of the home page:

  • Header title — defaults to "Hi there!"
  • Header subtitle — defaults to "How can we help you today?"

Worth replacing both. The default greeting is friendly but says nothing about what visitors can find. "Ada Photo Lab support" and "Order tracking, returns, printing guides" tell a visitor within a second whether they're in the right place.

Set a logo for the help center header. This overrides your site logo if you've set one, so you can use a differently-sized or differently-coloured mark here.

Layout

  • Show search — the search bar in the hero. Leave on unless you have very little content.
  • Show sidebar — the collection navigation sidebar. Useful once you have several collections; noise when you have two.

Dark mode

The help center includes a theme toggle for visitors. Check your colour choices in both modes — a primary colour with good contrast on white can disappear on a dark background.

Preview your changes

Open your help center URL in a new tab after saving. Check a collection page and an article page, not just the home page — the hero settings only affect the home page, while colours apply throughout.

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