| Free | Pro | Scale | |
|---|---|---|---|
| Price | $0 | $49/mo | $149/mo |
| Credits | Monthly usage included | 500/mo | 2,000/mo |
| Overage | Not billed | Not billed | Not billed |
| Agents (sites) | 1 | 3 | Unlimited |
| Content per site | 100 | 1,000 | Unlimited |
| Collections | 5 | 20 | Unlimited |
| Team members | 1 | 5 | Unlimited |
| Announcements | 3 | 20 | Unlimited |
| Page rules | 3 | 20 | Unlimited |
| Crawler pages | 25 | 100 | 500 |
| Integrations | 1 | 5 | Unlimited |
| Storage | 100 MB | 1 GB | 10 GB |
| Remove branding | — | ✓ | ✓ |
| Custom widget logos | — | ✓ | ✓ |
| Full widget customization | — | ✓ | ✓ |
| Analytics export | — | ✓ | ✓ |
| API access | — | — | ✓ |
| Priority support | — | — | ✓ |
Yearly billing saves roughly 20%. Overage is not billed on any plan: your plan price is the cap, and reaching your monthly credits pauses AI resolution rather than producing a charge — see How credits work.
Choosing
Free is a real free plan, not a trial — no credit card, and it never expires. One agent, real monthly usage, and every core capability — search, chat, citations, help center, MCP. The limits you'll feel first are branding and the single agent.
Pro is the common choice: branding removal, custom logos, three agents, and enough volume for most small products.
Scale removes the caps and adds API access and priority support.
What counts against your limits
A credit is consumed when your agent resolves a conversation — see How credits work. Escalations, spam, and unanswered questions don't cost anything.
Content, collections, announcements, and page rules are counted as stored objects. Deleting frees the slot.
Changing plans
Upgrades take effect immediately. Downgrades apply at the end of your billing period. See Managing your subscription.
Lifetime deal customers
If you bought HelpShelf through AppSumo, your limits are set individually and override the table above. See AppSumo lifetime deals.